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Why Your Business Needs Super-Fast Internet

December 16th, 2014

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At home, the speed of our internet connection can determine how soon we can enjoy a newly downloaded movie or song, or how quickly we can get Google’s answers to our pressing (or not so pressing) questions. At work, the importance of fast internet is a bit more substantial. Missed targets, unhappy employees, and unsuccessful resolutions with disgruntled customers… these could all be symptoms of poor internet speed. As every company is different, with varying sizes and needs, it pays to speak to a professional, such as Com2 (com2.com.au) about what product or package is the best fit for your business’ internet requirements.

If you’re not convinced that super-fast internet will really benefit your business, read below about the advantages a quick connection could provide.

1. Better Productivity

Most offices require a constant internet connection in order for tasks to get completed. Imagine how much more work your staff could complete if emails arrived instantly, webpages downloaded with the click of a button, and videos loaded faster than they played. A great internet connection allows for web-based projects to get finished a lot faster. Waiting a couple of seconds for a page to load or an email with a large attachment to send may not seem like a lot… but, by the end of a day, those seconds really add up and can make the difference between a deadline being met or missed.

2. Happier Staff

The phenomenon of ‘load-time rage’ is real. This refers to the frustration an individual feels when looking at a loading screen when they expect to already be reading or watching what they’ve searched for. When this happens every now and then, it’s not a big deal. But when this happens consistently and frequently, that frustration can produce a rather miserable mood, which isn’t great for workplace cohesion. A quick internet connection will remove this risk and keep your staff positive, as well as productive. Plus, when an employee can easily catch up on their social media and watch funny videos of cats during their lunch break, you can be sure they’ll be in a better mood than if they stared at a half-loaded screen while eating their sandwiches!

3. More Efficient Customer Support

When an irate customer walks into the store or calls the support line, you can bet that waiting for your staff to find answers isn’t going to improve their feelings towards your company. If your staff are able to instantly look up the customer’s details and the answers to the problems they are having, the situation is much more likely to diffuse quickly and end on a positive note.

Sure, the fate of your business might not hang on your computers’ ability to instantly download any file. But, over time, a faster internet connection can really make a big difference to the mood and productivity of your workplace – and positive workers and efficient turnaround times are both things that can make a big difference to your business’s achievements and profits.

How Technology Has Permeated the Current Office Workspace

September 22nd, 2014

office

A moment of silence, please, for all those poor office workers who had to record everything on paper back in the fifties. The offices of today would look like the command deck of the Enterprise compared to what generations past had to work with. Let’s take a look at how completely our future-toys have changed the office.

5. WiFi

Wifi has been one of the biggest changes to the modern office. Previously, network cables had to be run all through the office ceilings and walls to reach each desk and terminal. Now, everyone just jumps on wirelessly, able to share files, communicate via chat and browse the internet whenever necessary. This often requires a complicated behind-the-scenes setup that has given rise to IT support companies like Keyspace
that take care of the installation and maintenance of such systems.

4. Print/Scan/Copy

Hard copies used to have to be written out by hand or produced on a typewriter. These days, digital word processing, spreadsheets and slide shows mean that physical reproduction of a given document is as easy as hitting the print button at the top of the screen. It’s in your hand a moment later. Have a hard copy you need digitised? Or a photocopy? No problem, the same machine can take care of that. And many of these machines don’t even require a physical network connection! Read the rest of How Technology Has Permeated the Current Office Workspace »

What is a hosted PBX, and what are the benefits of using it?

September 1st, 2014

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The great appeal of a Hosted PBX phone system is that you can have a sophisticated telephone system for your business without having to outlay massive dollars for expensive telephone equipment. In fact, a Hosted PBX either operates with an existing telephone service or replaces it entirely.

It’s easy to use and operate

A Hosted PBX is easy for your business to use because its operation and maintenance is entirely the responsibility by the VoIP (Voice-over-Internet-Protocol) service provider that you appoint. Check out www.ivox.com.au for more details about Hosted PBX technology and the services of a quality VoIP business phone system provider.

Your employees can work from anywhere

One of the most appealing features of a Hosted PBX is that employees can remain connected to your office telephone system, although they may be working from their home, a hotel, or via their mobile telephone. With a Hosted PBX system, calls can be transferred, music can be used when calls need to be put on hold, conference calls be arranged, and it’s even possible for an automated attendant to answer calls and appropriately direct callers to relevant departments.

If you are weighing up the benefits and drawbacks of a Hosted PBX in comparison to a traditional telephone service, be sure to understand these benefits: Read the rest of What is a hosted PBX, and what are the benefits of using it? »

How a Website Overhaul Can Revamp Your Business

August 21st, 2014

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Your website is one of the most powerful promotional tools your business has. However, a ‘bad’ website can be just as detrimental to your bottom line as not having an online presence at all.

When was the last time you really thought about your website and if it’s doing what you need it to do? If it’s been awhile – or your website hasn’t been refreshed at all since it was launched a few years ago – you may be missing out on some valuable business development opportunities. Read on to find out why.

Apps and Widgets Can Help You Work Smarter

Have you integrated your systems into your website? Nowadays, there are many browser based applications and plug-ins for all sorts of business tools and software including most contemporary CRM and accounting programs, email subscription clients, social media and more. In addition to improving your record keeping, reducing data entry and manual handling of information, making use of these applications on your website can also lead to a more streamlined customer experience. Read the rest of How a Website Overhaul Can Revamp Your Business »

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