Great! So you’ve decided that a new phone system is in order. Excellent decision. Statistics show that up to 70 per cent of businesses with outdated phone systems report that they are unable to keep up with the current demands of the business world. If you happen to be one of them the following information may be invaluable to your business or organisation.
Although it may feel a little overwhelming choosing amongst the plethora of options on the market today, there’s no need to feel too bogged down with choice. Choosing the right system is remarkably simple; as long as you ask the right questions and look for the right details. Here is a pre-purchase phone system checklist that you can use to help you find the perfect communication solution for your business or organisation.
What are your needs?
Sounds simple enough, but many businesses and organisations still fail to take this necessary step when choosing their communication system. You need to know exactly what features and capabilities you need in a phone system to stay competitive and productive. Conduct surveys with your staff, and organise meetings to find out exactly what your staff need to make their lives easier. For example, if your business is predominately sales orientated, then does a potential phone system support both audio and video conferencing? Does it record voicemail and send email notifications? And does it allow call recording? This last feature is particularly important for continual staff development. On the other hand, if your organisation deals primarily with information, then does your new potential phone system allow for tiered information menus? Simply asking yourself these questions about your new phone system may just save you from making a costly mistake.
Do you have an experienced in-house IT team?
If you don’t have an in-house IT team that’s experienced enough to deal with a whole range of telephony issues, then you may need to choose a phone system company that offers 24/7 technical support (such as Com2: click here). Communication is key in business (as it is in life) so you need to ensure your communication system is always online and operating properly. If you already have a team of qualified and experienced IT technicians on hand, then you can choose a company that perhaps offers better features or better rates.
What does your current phone system lack?
Is there a feature you wish your current phone system supported? Think long and hard about all the features you wish you had, and then look for those in your new potential phone system. Can you find a system that meets all of your needs? Try and be as thorough as possible. It also doesn’t hurt to check out the competition to see what phone systems they are currently using.
Choosing the right communication system for your business or organisation doesn’t need to be too much of a hard decision. By following the above checklist and taking your time you can find the right phone system that’s perfect for your needs, ticks all your boxes and is priced competitively.
What have your experiences been in choosing a new communication system? Please leave your comments below.